Libraries are no longer just places to borrow books. They have transformed into multimedia hubs, offering a wide range of digital resources, from e-books to online databases and interactive learning tools. This shift has necessitated a hardworking IT infrastructure and expert technical support.
Does your library have the support it needs to keep up with patron expectations and a digital world that is constantly evolving? If not, it may be time to consider partnering with a Managed Service Provider (MSP) to help manage your library technology.
The Changing Landscape of Library Systems
The transition from traditional to digital library systems has been monumental. Gone are the days when card catalogs and physical archives were the norm. Today, libraries offer online catalogs, e-books, digital archives, and multimedia resources. 29% of library-using Americans (16 and older) have said they use the library for access to computers and free internet.
While this digital shift has made information more accessible, it has also brought new challenges. With the digital transformation of libraries, a reliable and scalable IT infrastructure becomes essential. Libraries need to ensure that their systems are always up and running, providing uninterrupted access to their patrons. This includes everything from network reliability to data management and efficient library technology.
Key IT Challenges Faced by Modern Libraries
As libraries evolve, they face several IT challenges that can hinder their operations. Let’s explore some of these challenges and how they impact libraries.
Data Management and Storage
Libraries handle vast amounts of data, from patron information to digital resources. Managing and storing this data securely is a significant challenge. Data loss or breaches can have severe consequences, affecting both the library and its patrons.
Cybersecurity Threats
With the increasing reliance on digital systems, libraries are vulnerable to cyberattacks, data breaches, and other security threats. Protecting sensitive information and ensuring the integrity of digital resources is paramount.
Network Reliability
A reliable network is crucial for libraries to provide seamless access to digital resources. Network downtime can disrupt services, frustrate patrons, and lead to a loss of trust in the library’s capabilities.
Technical Support for Staff and Patrons
Libraries need to offer technical support for library technology to both staff and patrons. Staff members require assistance with managing digital systems, while patrons may need help accessing online resources or troubleshooting technical issues.
How Can an MSP Help Your Library Run Smoothly?
Managed Service Providers (MSPs) are essential partners for libraries looking to overcome these IT challenges. MSPs offer a range of services that manage library technology, improve security, and provide reliable technical support.
Partnering with an MSP could entail handing internet troubleshooting over to them or allowing them to manage your library’s servers. In doing so, it frees up library staff and resources to focus on core activities like providing exceptional services to patrons and curating collections.
Here are some key ways that an MSP can support your library:
Providing Reliable and Scalable IT Infrastructure
MSPs offer solutions that ensure libraries have a robust and scalable IT infrastructure. From network management to data storage, MSPs provide the tools and expertise needed to keep library systems running smoothly.
Implementing and Managing Cybersecurity Measures
MSPs specialize in implementing and managing cybersecurity measures to protect library data. They offer solutions such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats.
Ensuring Network Optimization
MSPs ensure that library networks are optimized for performance and reliability. They monitor network activity, identify potential issues, and implement solutions to prevent downtime and ensure uninterrupted access to digital resources.
Offering 24/7 Technical Support and Troubleshooting
MSPs provide round-the-clock technical support and troubleshooting for both library staff and patrons. This ensures that any technical issues are resolved promptly, minimizing disruption to library services.
How to Choose the Right MSP for Your Library
Selecting the right MSP is crucial for supporting your library technology. Here are some key considerations to keep in mind when evaluating potential MSP partners.
Expertise in Library Systems
Ensure that the MSP has experience working with library systems and understands the unique challenges and requirements of modern libraries. This expertise is essential for providing tailored solutions that meet your specific needs.
Scalability and Range of Services
Choose an MSP that offers scalable solutions and a wide range of services to support your library’s growth and evolving needs. This ensures that the MSP can continue to meet your requirements as your library expands.
Evaluating the MSP’s Track Record and Client Testimonials
Research the MSP’s track record and read client testimonials to gauge their reliability and effectiveness. Positive feedback from other libraries and educational institutions can provide valuable insights into the MSP’s performance.
Importance of a Customized Approach
Ensure that the MSP offers a customized approach to meet the specific needs of your library. This includes understanding your unique challenges and providing tailored solutions that align with your goals.
Trust ANC Group With Your Library
For something as important as library technology, you need a partner you can trust. With decades of experience in the education sector, our team can solve the tech headaches so you can focus on your patrons, research, and educational activities. Contact us today to learn more about our MSP services for libraries!
